888.858.1442  •  M-F 8am-6pm CT

COVID-19

Updates and Actions

This page will be updated with the latest information regarding our response to the current, evolving crisis. If you have questions that are not answered here please reach out to an account manager. The entire Alibi Security team is here to support you and help you through these uncertain times.

COMMUNICATIONS

March 18th, 2020 - An Open Letter to our Partners

We wanted to share the following updates and outline steps that Alibi Security is taking to help slow the spread of COVID-19. Above all, the health and well-being of our dealer partners, team members, and communities will always be our top priority.

We understand the concerns and uncertainty you may be experiencing – and do not underestimate the impact that this event will have on your business. Please know that we are committed to taking all steps necessary to ensure that we remain responsive to your needs as you navigate these challenging times.

Today, we remain open for business and ready to fulfill your security solution needs. At the same time, we are taking extra precautions to protect our employees and their loved ones.

Below are the answers to your questions and actions we are taking to continue to support you and your business. We will continue to provide you with updates in real-time as the situation surrounding the coronavirus evolves.

Sales & Technical Support – The majority of our employees have been empowered to work remotely, to lower the probability of the spread of the virus. Our sales and technical support teams are online and taking calls from the safety of their homes – providing you with the same unparalleled service levels you’ve come to expect from us.
Shipping & Receiving – Our shipping and receiving employees must be on-site to perform their order fulfillment responsibilities. While on-site, all employees will be required to comply with CDC directives regarding social distancing and related safety protocols.
Inventory Availability – Our procurement team has been working around the clock to ensure we mitigate the impact on our supply chain. Proactive planning and forward buying have allowed us to stay ahead of the curve. We remain diligent in ensuring our warehouse is stocked, and product is ready to ship.
Receiving Packages – If you are concerned about receiving packages during this uncertain time, the WHO has made it clear that it is safe to handle packages, even if it comes from an area the virus has been reported. See the WHO coronavirus Q&A page located here for more information.
Dealer Training – Our Dealer Training program will be held ONLINE ONLY, for the foreseeable future due to guidelines set forth by the CDC and the WHO. The good news is that we have been offering online training for nearly a year now, and have invested in state-of-the-art video conferencing to ensure a seamless online learning experience.

We understand these are uncertain times. But we want you to know that we are in this together, we are here to support you, and we are unwavering in our commitment to make our communities safer, smarter, and more secure.
_________________________
The Alibi Security Team

IMPORTANT PROGRAM UPDATES

DEALER TRAINING

At this time, based on dealer partner feedback we will be cancelling the three-day online dealer training course in April and June. We will be adding FREE online training modules throughout the upcoming months to help our dealer partners educate and train key personnel, while also helping them preserve valuable cash. Dates will be forthcoming soon.

Stock Up and Save

Our Dealer Dozen promotion helps you save on Alibi cameras. For a limited time, buy 12 Alibi cameras at regular prices and get an extra Alibi camera absolutely FREE. Some restrictions apply.

CURRENT COMPANY STATUS

Most of our headquarter team members have been empowered to work remotely. They are online and have access to the same resources they normally would when they are physically in the office. Here’s a quick update on each department.

  • Sales - our sales team is 100% operational and ready to help with your security solution needs. We are operating under normal service hours - 8am to 6pm CT.
  • Technical Support - our tech support team is also remotely staffing our support lines and you should expect the same exceptional level of support during our regular support hours 8am - 5pm CT.
  • Warehouse and Fulfillment - our warehouse and fulfillment teams are on-site receiving, pulling and shipping orders. While on-site they will maintain social distancing standards and taking additional safety precautions as recommended by major health organizations. Our fulfillment operations are functioning smoothly and if you order by 3pm CT your order ships the same day.
  • Finance and Accounting - this critical dealer support team will also be remote but working with our other cross-functional teams to provide the support you need to drive your business.
  • Marketing - marketing team members will be online ensuring all dealer-facing services and programs continue to operate as normal to support our dealer partner businesses.

During this difficult time, we are all in this together. We want to know what you are concerned about and how we can help partner with you during this crisis.