COMMUNICATIONS
We wanted to share the following updates and outline steps that Alibi Security is taking to help slow the spread of COVID-19. Above all, the health and well-being of our dealer partners, team members, and communities will always be our top priority.
We understand the concerns and uncertainty you may be experiencing – and do not underestimate the impact that this event will have on your business. Please know that we are committed to taking all steps necessary to ensure that we remain responsive to your needs as you navigate these challenging times.
Today, we remain open for business and ready to fulfill your security solution needs. At the same time, we are taking extra precautions to protect our employees and their loved ones.
Below are the answers to your questions and actions we are taking to continue to support you and your business. We will continue to provide you with updates in real-time as the situation surrounding the coronavirus evolves.
We understand these are uncertain times. But we want you to know that we are in this together, we are here to support you, and we are unwavering in our commitment to make our communities safer, smarter, and more secure.
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The Alibi Security Team
IMPORTANT PROGRAM UPDATES
At this time, based on dealer partner feedback we will be cancelling the three-day online dealer training course in April and June. We will be adding FREE online training modules throughout the upcoming months to help our dealer partners educate and train key personnel, while also helping them preserve valuable cash. Dates will be forthcoming soon.
Our Dealer Dozen promotion helps you save on Alibi cameras. For a limited time, buy 12 Alibi cameras at regular prices and get an extra Alibi camera absolutely FREE. Some restrictions apply.
CURRENT COMPANY STATUS
Most of our headquarter team members have been empowered to work remotely. They are online and have access to the same resources they normally would when they are physically in the office. Here’s a quick update on each department.
- Sales - our sales team is 100% operational and ready to help with your security solution needs. We are operating under normal service hours - 8am to 6pm CT.
- Technical Support - our tech support team is also remotely staffing our support lines and you should expect the same exceptional level of support during our regular support hours 8am - 5pm CT.
- Warehouse and Fulfillment - our warehouse and fulfillment teams are on-site receiving, pulling and shipping orders. While on-site they will maintain social distancing standards and taking additional safety precautions as recommended by major health organizations. Our fulfillment operations are functioning smoothly and if you order by 3pm CT your order ships the same day.
- Finance and Accounting - this critical dealer support team will also be remote but working with our other cross-functional teams to provide the support you need to drive your business.
- Marketing - marketing team members will be online ensuring all dealer-facing services and programs continue to operate as normal to support our dealer partner businesses.
During this difficult time, we are all in this together. We want to know what you are concerned about and how we can help partner with you during this crisis.