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Partner Services - Every application is unique. We get that.

Partner Services

We believe that a security provider should do more than simply inventory and sell products. A true partner should help to educate you about new technologies, identify the perfect solution for every application, and provide pre- and post-sale support, when you need it, as long as you need it.

Unlike most security distributors, we invest in providing our Partners with the expertise and professional services you need to thrive.

We are so much more than a distributor. We’re your full-service solution provider.

Expert Consultation
Expert Consultation

No matter where you are in the consideration process—from system design and product selection, to installation and operation—we can help you. Our sales and technical support consultants are deeply knowledgeable, continually trained, and highly experienced. Many of them have been with the company for more than a decade.

Solution Customization
Solution Customization

If what’s on the shelf doesn’t meet your requirements, our solutions are completely customizable to optimize performance and results for your desired application. For advanced projects, our systems engineers and product managers partner to develop solutions and plans that meet your specifications.

Professional Services

We offer our Partners a competitive advantage with a comprehensive range of professional services, allowing you to provide your customers with the best possible solution and service for their specific applications.
Our professional services include:

Product Configuration
Product Configuration

Extended Burn-In – We perform extensive product testing before we ship, ensuring that factory manufactured products are fully operational and run to your specifications.

Pre-Programming and Configuration – We pre-program and pre-configure products to your exact specifications, ensuring they are ready to go when they arrive on site, saving you and your IT staff installation and deployment time.

Custom Labeling – We offer custom labelling of any device, external box, software or IP address to your desired specifications for easy setup and staging.

Custom Solution Integration – Send us a product(s) to integrate with your system – we’ll customize it to your needs, and provide testing and validation.

Product Design
Product Sourcing and Design

Product Sourcing – We leverage our broad network of strategic manufacturer partners to source and/or private label any OEM product for your application.

Product Design and Manufacturing – We design and customize any board camera, micro camera, or camera module to meet your needs.

Product Lifecycle Management – We provide product lifecycle management, from procurement and inventory management, to end-of-life transitions.

Shipping and Logistics – We offer a range of flexible shipping and logistics options, including order stocking coordination, drop-shipping and scheduled deliveries.

Project Management
Project Management

We work directly with our Partners to provide the project management and financial support required to pursue larger opportunities. Our dedicated project managers are here to help with needs analysis, system design, training and operational support.

Product Training and Continuing Education

Product Training & Continuing Education Training
We host regular Partner training sessions at our Austin headquarters to provide education and certification for the technologies we offer. Learn more or sign up for the next training session here.

On-site Training
For larger projects or paid engagements, we develop training materials and coordinate on-site training for managers and operators.

Unlimited Technical Support We pride ourselves in providing every Partner with free, unlimited U.S.-based technical support – regardless of the product you purchase.

Direct Support
When you call our support team, you’re speaking directly with one of our badged security specialists with deep expertise and experience in the industry.

All technical support, exchanges, and returns are managed by our dedicated team right here in Austin, Texas.

No Fees
Best of all, our unlimited technical support is at no cost to you. Ever.

Don’t see what you’re looking for here? Call our Support Team so we can better understand and take care of your needs.

“They always listen to the end users/ buyers. If there is something out new and installers like myself have put in other than what they carry they seem to find very similar and most times better equipment, and that’s what makes you come back and order from them. And, as always they will back up any warranty and are quick to resolve issues.” Carl W.; Wilson Security Service

Ready to get started? Apply Now or call 866.883.0492