We believe that we offer the most comprehensive support in the industry… Why?
Our Partners enjoy FREE, unlimited technical support for virtually every product we offer – from a US-based team of highly-experienced security support specialists.
Plus, we offer an unparalleled 3-Year Blanket Warranty on many of our most popular products, covering your entire purchase – with no asterisks, no exceptions.


If you have ever (tried to) read a warranty’s fine print, you’d know the answer: YES!
Many suppliers of security equipment promote extended multi-year warranties, but these typically exclude or limit coverage on the parts that are most likely to fail, including DVR fans, hard drives, IR illuminators, PTZ motors, and more.


Virtually everything, including:

  • DVRS: physical recorders, components, fans, and pre-installed hard drives
  • Cameras: imagers, components, built-in IR illuminators, housings, brackets and accessories
  • PTZ Cameras: imagers, components, pan/tilt motors, and housings
  • Monitors: (complete coverage)

Note: Our 3-Year Blanket Warranty Policy is valid for both HD-TVI and IP technologies

Well, almost everything

While all physical parts are covered, extraordinary events are not. Unfortunately, we cannot warranty products for improper installation, misuse, physical abuse, and submersion in water, lightning strikes – or other acts of God.

What if something fails?

Don’t wait for weeks – or months – attempting to coordinate a return with the manufacturer.
Having trouble with your product? Call our tech support team at 888.858.1442 to help resolve your issue.

Need to return or exchange your product? Call your account manager at 888.858.1442. We manage all returns and exchanges directly, minimizing unnecessary down-time.

Unlike many solution providers, our FREE, unlimited technical support is here for you – for the life of your product!

Rest assured, no matter what, we’ve got you covered.