Need help? We are here for you.

Unparalleled Support

Our Partners love us. We know this because we ask, and also because they keep coming back! One of the main reasons they keep coming back is for the unmatched level of support they receive for every product we sell.


Every Partner is provided a single point of contact to assist with all of your security needs (system design, product selection, customization, etc.). Our highly tenured and responsive account managers cater to your daily needs so you can focus on closing more business.


Our technical support team is specially trained in all products we offer. When you call them, they will stay with you until your issues are resolved and your customers are satisfied.

We’re standing by to help. Just call us:


Sales: Mon – Fri, 8AM – 6PM CT

Tech Support: Mon – Fri, 7AM – 7PM CT

Screen Connect
Observint Screen Connect

“The level of support and confidence in knowledge of the product, and prompt call return—all of that’s what intrigued us to go, ‘these guys have their stuff together. We want to work with them.’” Marty F.; US Communications


Contact Us

Use the contact form to reach us outside of business hours, and we’ll respond the next business day.

Advance Replacement

Don’t let a defect slow you down. Call us for a quick replacement of your product.

Warranty & Returns

Understand what is covered by our warranty and returns policies, and find out how to return a product.

DDNS Services

Connect online and configure your IP cameras and recorders to be accessed from outside their local network.

Become A Partner

The Alibi Partners program is designed with you in mind. We are committed to helping your grow your business.


Find the latest firmware downloads, release notes and firmware instructions for current and discontinued products.

Shipping Information

For all your questions regarding our shipping policies and order tracking.

RMA Forms

To return products, please complete a Return Merchandise Authorization form.

Upload Purchase Order

If you would like to send us a PO, you
can submit it here.

Ready to get started? Apply Now or call 888.858.1442