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It is my duty to acknowledge exceptional performance
May 20, 2023
As the manager responsible for overseeing software, applications, and technical services in our district, it is my duty to acknowledge the exceptional performance of Justin Hickey. Their remarkable qualities include both patience and an advanced level of expertise in Observant Tech, as well as network and server administration. I am pleased to inform you that your team has an outstanding technical support representative in Justin Hickey.
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Looking forward to continuing business with Alibi
May 9, 2023
I would like to mention when I started my research for a quality security camera system with strong Vendor support, I am grateful to finally find Alibi - Austin, Texas! I want to give two (2) MAJOR shoutouts to Randy Williams and Mark Paul that have removed any doubt in my mind that y'all are a great organization and very serious about EXCELLENT customer service before and after the sale! I appreciate your Company and will look forward continuing doing business and recommending Alibi to my friends!
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Great help for your customers
Apr 21, 2023
Thank you for your follow up on my camera problem. Justin, from your Support Team, was able to correct my issue with the camera this morning and I really appreciate his help. He is a great guy to work with and very good at his job. Hopefully I am good to go on my equipment purchased from Super Circuits. You guys have some good equipment and great technical help for your customers. Thanks again for your and Justin's help.
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Faithful customer for 23+ years
Apr 14, 2023
Everyone at Alibi from my rep Chad Gunter and I have been through a few from Robbie Thomas on down through the years and all of the Tech support guys...Brad, Andrew, Larry and the others I can't remember at the moment are always top shelf guys when it comes to handling business for Alibi. That why I'm a faithful customer of yours for the past 23+ years now!
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I wish more people had the same qualities
Apr 12, 2023
Mark was AMAZING and my case was resolved immediately. He helped me reset the password to our cameras and answered all my questions. He showed me how to view/add our cameras online and via the app as well. Mark helped me more on one phone call than the Dealer we purchased the cameras from ever did. He was friendly, patient and extremely knowledgeable. I wish more people in Customer Service jobs were had the same qualities.
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